At Lift Credit we want all of our customers to have a positive financial experience. We hope that each customer will stick to their original payment schedule or even pay their loan off early to save them interest. However, we do understand that life happens and sometimes customers aren’t able to make their full payment or any payment at all. We hope this blog post will help you understand what you can do if your account has gone past due and learn the best way to go about getting back on track!
Consequences of having a past due account
The day after you miss a payment your account will go into past due status. When a payment is missed, your principal balance doesn’t decrease, meaning that you will continue accruing the same amount of daily interest.
After 10 days of being late, your account will accrue a late fee. If you are in Utah the late fee will be $30 and a $12.50 late fee if you are in Idaho. You can avoid this late fee by making a payment, even if it is a partial payment.
Our approach compared to others
If you have had experiences with other collectors, odds are that they probably weren’t your favorite phone calls. At Lift Credit, we try our best to make sure that you always have a positive experience when you speak with a customer advocate. Our goal is to help you get back on track as soon as you can to help avoid fees and extra interest.
In a recent survey done by our customers who have gotten help from our customer advocates they rated our team 98.67/100 for being respectful, 98.67/100 for being helpful, and 98.33/100 for being understanding. When giving us a call you can expect great customer service from our understanding & helpful representatives.
What can you do?
The best thing to do if your account goes past due is to get in contact with us. Our customer advocates are always willing to help our customers and set up payment arrangements. Never be afraid to call us because we are on your side. We want to hear and understand your story and help you the best we can.
Contact us! You can call us at 801-443-3200 or email us at [email protected]